Getting a taxi is something many people take for granted. If you or someone you know needs accessibility support to use a taxi or minicab, it is worth knowing the basic rules before travelling.
The laws and vehicle availability can vary depending on where you live. In many larger towns and cities, licensed taxis are expected to provide wheelchair-accessible options, but availability is not always the same everywhere.
In London, all black cabs are wheelchair accessible. Many newer cabs also include features that can help passengers communicate with the driver.
GOV.UK has guidance on taxis and minicabs for disabled people, including transport support services and accessibility rights.
What if you have an assistance dog?
If you have an assistance dog, a taxi or private hire driver should usually accept the dog. The main exception is when the driver has a valid exemption certificate, for example because of a medical condition.
If you’re booking a private hire vehicle, mention the assistance dog when booking so the operator can send a suitable driver. If you’re hailing a taxi, look for any exemption certificate, which should be displayed clearly.
You should not be charged extra for travelling with an assistance dog. It also helps to make sure the dog is clearly identifiable as an assistance dog, or that you carry the right documentation where possible.
During the journey, the dog should remain under control and avoid causing damage to the vehicle.